OUR SERVICES : Infrastructure Management
INFRASTRUCTURE MANAGEMENT
DG Business Solutions Infrastructure Management Services offers a suite of quality, reliable support and implementation services that are responsive and guaranteed customer centric. The difference we bring to our clients is in our delivery of services and Customer Relationship Management. It is borne through deliver of these services to enterprise and small business corporations.
The suite of offerings encompasses the life cycle of IT Infrastructure: Global Field Support Services, End User Support and Computing, Network, Cyber Security, Help Desk Support, Legacy Platform Transformations, Migrations and Upgrades, Cloud Provisioning, Data and Server Base Management and Monitoring.
- End User Support and Computing- We deliver IT services that result in major improvements in service delivery and business impact for our clients. We deliver a Single Point of Contact (SPOC) Service Desk our Help Desk allows our clients to rely on our own employee Technical professionals, not outsourced third-party. We integrate the corporate culture of each client with the SPOC to ensure seamless delivery of support. Our End User Computing assets our clients and evaluates the Integrating and evaluating applications.
- Network
- Cyber Security
- DGBS is delivering Managed Security Service (MSS) to our Mid and Small Corporation clients and practices. We offer these clients the following:
- Security Assessment, Penetration Testing and security training for staff.
- Monitoring of device’s and network for anti-virus/anti-spyware.
- e-mail protection process monitoring for unwanted spam and viruses. Helping our clients identify potential threats before they even reach the PC and Network.
- DGBS is delivering Managed Security Service (MSS) to our Mid and Small Corporation clients and practices. We offer these clients the following:
- Help Desk Support
- We offer a dedicated DGBS staff: 24/7, SLA driven, bilingual English and Spanish
- Trained staff supporting specific client products in the medical and manufacturing industry.
- Global Field Support Services :
DGBS has been delivering local onsite field support for several Global Enterprise Corporations and small businesses. We have expanded our services now to Central and South America, delivering quality technical support in Mexico, Costa Rica, Panama, Brazil, Chile and Argentina. Our resources are local and are fluent in English, Spanish and Portuguese. We are presently in the process supporting Caribbean Countries and Islands devastated by Hurricanes in the region. Our services cover:- IMAC
- POS
- Network
- Hardware maintenance for (laptop, Desktop, Peripherals, Servers and Network)
- Legacy Platform Transformations, Migrations and Upgrades
- We have conducted several Desktop OS migrations and upgrades for enterprise level clients in the Food and Beverage, Financial, and Healthcare industries. Our services have covered Architectural, Project Management and deployment
- DGBS continues to conduct many high-profile upgrades of infrastructure and integration of applications to new platforms.
- We have shown to reduce costs dramatically and meet critical SLA’s for these clients.
- Cloud Provisioning
- Data/Server Base Management and Monitoring
Our Clients
